Dates will be determined by interest. Please call to
get your name on the list if you are interested in
attending any of the classes below.
Conflict Resolution
This course is designed to help the student examine conflict
situations and to analyze the cause of the conflict. It will teach
the students to apply various techniques to improve how they
manage conflict situations. Conflict style will also be discussed.
Available for On-Site Business Training.
South Campus
2 hrs $55
Empowering Teams in the Workplace
In any sport, teams always out-produce individuals when the
team is working together. Students will learn how to form a
team, tune it up and get results. Discussion and examples are
welcome. Available for On-Site Business Training.
2 hrs $55
Communication Techniques
What are you really trying to say? Did the person you were
talking to get the message? This class explores the
communication process. It will cover both verbal and non-verbal
communication. Tips will be given to help you successfully get
your message across and to help you interpret if the other person
“got it.” Available for On-Site Business Training.
2 hrs $55
Creating Outstanding Customer
Service!
here is everyday customer service, and then there is the
exceptional customer service that makes you say, “WOW!” —
and want to keep coming back. Learn how to move yourself and
your associates to the level of WOW!
2 hrs $55
Telephone Techniques for
Improved Customer Service
Enhance your telephone skills by using a positive approach.
Improve your telephone etiquette. Learn how to handle problem
calls, talkers who ramble and callers who are unprepared.
Remember, the telephone is often the front-line, first impression
of your company. This class will cover things everyone should
know about telephone communication. Available for On-Site
Business Training.
2 hrs $55
Delivering Dynamic Presentations
— Polish Your Speaking Skills
Learn how to speak publicly with comfort. Learn how to organize
your thoughts and ideas. Understand effective styles and delivery
techniques, verbal and non-verbal communication and more!
2 hrs $55
Marketing in Today’s World
Name recognition, top of mind, categories, best utilization of
budgets, discovering who needs your product, lifestyles,
demographics, psychographics and more will be discussed. Come
ready to apply this information to your specific product or service.
2 hrs $55
CBP (Certified Business
Professional)
The CBP Program is an international industry credential that
validates the business professional. A typical candidate is a
professional in pursuit of excellence, committed to meeting and
exceeding all standards for the business professional. The CBP
Program establishes a foundation-level, industry-neutral
certification for business professionals, enabling employers and
the candidate to have a platform from which to develop the CBP
for targeted positions within corporations. The CBP also develops
important life-skills that transcend the work environment into
many aspects of living.
South Campus
Certification for each CBP module is $80 and is to
be completed at the end of each module, if desired.
CBP Business Communication
Certification
This certification equips the business professional with the best
communication practices and develops business communication as
a discipline. This module explores the study of the process of
communication in the business environment, allowing us to
understand how to make better choices in our day-to-day
communication.
CBP Business Etiquette and
Professionalism Certification
This certification develops the concept of business etiquette and
the proper etiquette practices for different business scenarios. You
will learn the etiquette requirements for meeting, entertaining,
telephone and Internet business interaction scenarios. Additionally,
this module addresses etiquette challenges when doing business
in a multicultural environment.
CBP Sales Certification
This certification lays the foundation for professional selling by
using effective sales methodologies. You will learn the skills and
tactics of the leading sales professionals and take part in
interactive scenarios to master those skills. This module covers all
the major sales stages and teaches the best practices in the sales
industry.
CBP Customer Service Certification
This certification provides the foundation for quality customer
service and focuses on building lifelong customer relationships by
developing effective customer-care strategies. This module
discusses guidelines for emerging technologies such as Internet
chat. Additionally, this module uses various hands-on and
interactive scenarios to develop the foundational customer-care
skills needed to provide excellence in service.
CBP Leadership Certification
This certification equips the business professional with the skills
and characteristics required for effective leadership. Effective
leadership skills are in demand in every aspect of business and
are recognized as an indispensable element for corporate success.
This module covers all of the essentials of today’s leaders. This is
a hands-on and interactive module that uses real-life scenarios to
develop practical leadership skills.
CBP Project Management
This certification equips the business professional with leading
methodologies and practices in the project management field.
Project management is a requirement for professionals in many
fields, with many employers now identifying project management
skills as vital for corporate success. Whether you are a business
executive or an information technology professional, the CBP
Project Management Certification will enable you to advance your
career and develop your professional skills.
Problem-Solving & Decision-Making
This workshop explores the necessary components of good
problem-solving. Included in the program will be information
about using data, exploring alternative solutions, avoiding pitfalls
and practicing using problem-solving tools. Potential participants
might be members of problem-solving and/or continuous
improvement teams or persons wanting more information about
the process. Available for On-Site Business Training. More in-depth
classes are available after this class upon request.
Introduction to Sales
Selling doesn’t have to be high-pressure. Students will learn a
variety of sales and closing techniques that encourage prospects
to make a decision based on their need rather than buy
something based on the salesperson’s need to sell something.
Selling based on need develops long-term clients that generate
commissions time and time again.
The Manager/Supervisor
as a Coach I
This course explores the various ways that adults learn while
strengthening your ability to better motivate and empower your people.
More Time in My Day
Planning and organizing are paramount to making your tasks
flow and ultimately getting more done in your day. Learn how to
group, organize, delegate and prioritize for maximum efficiency.
Getting more done in your day allows you to be a more effective
leader, team player and family member.
The Manager/Supervisor
as a Coach II
This is the follow-up course to Coach I. It takes those applications
even further as you learn to design employee training programs.
Establish clear goals and evaluation procedures up-front and
develop better leaders by recruiting, training and deploying them
more accurately and informed. The class will examine delegation,
training and project management.
Communication for Manager/
Supervisor I
Effective and creative interpersonal communication is essential in
the business world. This course seeks to create awareness and
strengthen your personal skill level in listening/feedback as well
as telephone, written, nonverbal and electronic communication
while presenting a variety of ways to help others improve.
Communication for
Managers/Supervisors II
This is the perfect complement to Communication I as you expand
your verbal and visual presentations and their overall effectiveness
in communicating your message to your targeted audience. The
course will examine the climate for communication and norms as
well as how to give and get feedback within your organization. It
will also examine public relations and marketing.
Supervisor Consistency
Supervisor consistency is the key to a good operation. Examine
how your moods can affect your employees — especially when
those moods swing wildly. Explore how to send the message you
want with your mood and tone in order to reduce employee
apprehension.
Effective Management Reviews
Learn how to document what’s happening in your organization.
Examine the responsibilities a supervisor or manager has in
keeping detailed records (both positive and negative) on
employees. Examine various methods of recordkeeping to
encompass documentation for an entire review period.
Team Building I
Examine the difference between teams and groups. Look at
various types of groups. Spend time exploring the role of
personality and the leadership styles necessary to both work with
and participate in teams. Examine teamwork with hands-on
activities in work groups.
Productivity as a Positive
We will explore the art of explaining the organizational goal and
ways the group can continually improve. Tactics to improve
performance and encourage growth in employees will also be
discussed.
Team Building II
Building on the concepts in Team Building I, the participants will
examine facilitation techniques for teams. Problem-solving and
conflict management will also be explored.
Inspect What You Expect
Have you ever come to the end of a project only to find out it
wasn’t done correctly or thoroughly? How can you correct
something when it’s too late? Explore how to create an
environment to discover problem areas before your deadline.
Examine how to give clear directions and set expectations for
success.
Dealing with Problem Associates
Examine techniques used to deal with problem associates.
Students will participate in various activities and roles to explore
how to determine the most effective techniques to use in difficult
situations.
The Importance of Follow-Through
This class ties together earlier topics of Supervisor Consistency:
Inspect What you Expect, Dealing with Problem Associates and
Effective Management Reviews. It is an open forum for discussion
on the topics and an opportunity to interact with the instructor to
formulate a personal plan to become a successful and more
consistent supervisor or manager.
Improve Your Media Contacts and
Get Your Message Across
Discover how to get your press releases, PSAs and other news
published. Learn about the 3 Ts: Topic, Timing and Type of Media.
Crisis Management:
Plan Now, Be Ready
No one likes crisis, but advance planning now can help you
through the difficult times. Learn how to talk with the media and
other audiences to minimize your company or organization’s
downtime. Making important moves now can help you “live
through it.”
Executive Presentation Skills
This class covers presenting in small groups, large groups, or in
corporate settings versus media settings. Learn how now, before
you need it.
Constructing and Participating in
Interviews
Learn how to design a working tool that will help you ask
effective interview questions and provide revealing scenarios.
Remember, when you are interviewing, you are seeing only a
limited picture of that person. This session will help you create an
interview that will assist you in choosing the best candidate for
the job.
Productivity Solution – Reaching
Your Goals
Without clearly defined goals, you are like a ship without a
rudder or a general without a clearly defined plan of action. Thus,
you can never win. Come discover how to set accurate goals,
plans and strategies to help you accomplish what you set out to
do.
The COST (Customized Office Skills Training) Program
is designed to provide businesses with training programs and technical
assistance tailored to meet their needs. The training is available
on an individual or group basis and can be held during or after
your business hours. A training-needs analysis of your staff will be
conducted at no additional charge. Once the training needs have
been analyzed, the dates and location of training will be
determined. The customized training may include but is not
limited to the following:
• Computer Operations • Word Processing
• Imaging and Editing • Spreadsheet Applications
• Exploring the Internet • Database Applications
• Information Management • Presentation Graphics
• Publishing • Web Page Authoring
• MCSA • Computer Programming
For more information on the COST Program, contact
Mitch Buchanan at (740) 201-3253.
CPR for Healthcare Providers
This program follows the American Heart Association guidelines.
Books and materials are included in the tuition.
EMS Basic Refresher Course
For more information on the EMS Refresher course, contact
Rich Richardson at (740) 203-2228. Full payment is due
first night of class.
Language
Traveler’s Spanish
Looking to get away? Learn a new language and explore many
different cultures without having to leave central Ohio! This class
is designed for people who want to learn Spanish and experience
the diverse cultures of several Spanish-speaking countries. Study
outside of class will enhance your experience and some classes
may be held at different locations.
Spanish For Beginners
This class is for students who have not had any experience
speaking the Spanish language. There is homework required in
this class. Class size is limited to 15 and student must be present
the first night of class.
South Campus
Conversational Spanish
In eight two-hour classes, students will get a basic understanding
of the Spanish language and converse well enough to be
understood. This is a prerequisite to more advanced Spanish
courses.
South Campus
Spanish II
This is a continuation of Conversational Spanish and will include
words and phrases as students expand their vocabulary and
speaking skills. Prerequisite: Conversational or Beginning Spanish.
This class will follow Conversational Spanish.
Spanish for Landscapers
Learn the basics of the Spanish language and some helpful words
and phrases to communicate with your Spanish-speaking
employees and coworkers.
.
Spanish for Firefighters
In four hours the objective is to learn several key words and
phrases that will be immediately beneficial in your work. For
example, a Spanish speaker is shouting as his or her house is
burning — what is he or she saying? Learn some key phrases to
help until the interpreter arrives.
Spanish for Teachers
With the diversity of the population increasing, it is almost certain
that you will encounter a Spanish speaker in your classroom or in
the parent population. Learn some key words and phrases that
will show you care and are concerned for the success of that
student and their family. Your efforts now can make for a lifetime
of success for everyone involved. Available for On-Site Training.
Spanish for Nurses/Healthcare
Workers
Tailored to the Healthcare Profession. Students will study a variety
of words and phrases applicable to their profession and area of
service.
ServSafe®
The ServSafe ®
Program, created by the National Association
Educational Foundation, is a commitment, a mindset and a smart
business practice for every restaurant and food service operation
in our industry. Food safety training doesn’t end, however, once a
manager earns certification. That’s where it begins, by
implementing food safety practices on a daily basis. It is also
critical that every person in an operation meets today’s food
safety practice demands. The ServSafe ®
program provides the
resources to keep food safety as an essential ingredient in every
meal. ServSafe ®
training is the one commitment to food safety
implementation that we should all share every day. Book and
test included in tuition. Available upon request with
sufficient enrollment.
Self-Defense for School/Business
Personnel
The world as we know it changed on 9/11 and every day we
read of violent crimes being committed. What would you do right
now if you were faced with someone armed with a gun or a
knife? This exciting new course will let you get inside the mind of
the criminal, to learn how he selects targets and give you
strategies to avoid confrontations altogether and introduce some
intervention techniques that may help save a life. Wear workout-
type clothing as this will be a very active class. For more
information, contact Wayne Strunk at
strunkw@delawareareacc.org. This course can also be offered as
customized training for school districts and businesses.