SKILLS TO TAKE IT TO THE
Professional)
The CBP Program is an international industry credential that
validates the business professional. A typical candidate is a
professional in pursuit of excellence, committed to meeting and
exceeding all standards for the business professional. The CBP
Program establishes a foundation-level, industry-neutral
certification for business professionals, enabling employers and
the candidate to have a platform from which to develop the CBP
for targeted positions within corporations. The CBP also develops
important life-skills that transcend the work environment into
many aspects of living.
South Campus
Certification for each CBP module is $80 and is to
be completed at the end of each module, if desired.
CBP Business Communication
Certification
This certification equips the business professional with the best
communication practices and develops business communication as
a discipline. This module explores the study of the process of
communication in the business environment, allowing us to
understand how to make better choices in our day-to-day
communication.
CBP Business Etiquette and
Professionalism Certification
This certification develops the concept of business etiquette and
the proper etiquette practices for different business scenarios. You
will learn the etiquette requirements for meeting, entertaining,
telephone and Internet business interaction scenarios. Additionally,
this module addresses etiquette challenges when doing business
in a multicultural environment.
CBP Sales Certification
This certification lays the foundation for professional selling by
using effective sales methodologies. You will learn the skills and
tactics of the leading sales professionals and take part in
interactive scenarios to master those skills. This module covers all
the major sales stages and teaches the best practices in the sales
industry.
CBP Customer Service Certification
This certification provides the foundation for quality customer
service and focuses on building lifelong customer relationships by
developing effective customer-care strategies. This module
discusses guidelines for emerging technologies such as Internet
chat. Additionally, this module uses various hands-on and
interactive scenarios to develop the foundational customer-care
skills needed to provide excellence in service.
CBP Leadership Certification
This certification equips the business professional with the skills
and characteristics required for effective leadership. Effective
leadership skills are in demand in every aspect of business and
are recognized as an indispensable element for corporate success.
This module covers all of the essentials of today’s leaders. This is
a hands-on and interactive module that uses real-life scenarios to
develop practical leadership skills.
CBP Project Management
This certification equips the business professional with leading
methodologies and practices in the project management field.
Project management is a requirement for professionals in many
fields, with many employers now identifying project management
skills as vital for corporate success. Whether you are a business
executive or an information technology professional, the CBP
Project Management Certification will enable you to advance your
career and develop your professional skills.
This course is designed to help the student examine conflict
situations and to analyze the cause of the conflict. It will teach
the students to apply various techniques to improve how they
manage conflict situations. Conflict style will also be discussed.
Available for On-Site Business Training.
South Campus
2 hrs $55
Empowering Teams in the Workplace
In any sport, teams always out-produce individuals when the
team is working together. Students will learn how to form a
team, tune it up and get results. Discussion and examples are
welcome. Available for On-Site Business Training.
2 hrs $55
Communication Techniques
What are you really trying to say? Did the person you were
talking to get the message? This class explores the
communication process. It will cover both verbal and non-verbal
communication. Tips will be given to help you successfully get
your message across and to help you interpret if the other person
“got it.” Available for On-Site Business Training.
2 hrs $55
Creating Outstanding Customer
Service!
here is everyday customer service, and then there is the
exceptional customer service that makes you say, “WOW!” —
and want to keep coming back. Learn how to move yourself and
your associates to the level of WOW!
2 hrs $55
Telephone Techniques for
Improved Customer Service
Enhance your telephone skills by using a positive approach.
Improve your telephone etiquette. Learn how to handle problem
calls, talkers who ramble and callers who are unprepared.
Remember, the telephone is often the front-line, first impression
of your company. This class will cover things everyone should
know about telephone communication. Available for On-Site
Business Training.
2 hrs $55
Delivering Dynamic Presentations
— Polish Your Speaking Skills
Learn how to speak publicly with comfort. Learn how to organize
your thoughts and ideas. Understand effective styles and delivery
techniques, verbal and non-verbal communication and more!
2 hrs $55
Marketing in Today’s World
Name recognition, top of mind, categories, best utilization of
budgets, discovering who needs your product, lifestyles,
demographics, psychographics and more will be discussed. Come
ready to apply this information to your specific product or service.
2 hrs $55
To Register for an Adult Education Class Click Here
The Delaware
Area Career Center’s South Campus also houses the Community Career
Resource Center (CCRC).
This organization offers a reference library for career exploration,
current job listings and computers to help you prepare a resume and practice
interviewing skills, Internet access to employment and college information, and
career counselors who can give a variety of assessments to determine how
particular careers match up with your interests and abilities.
Click here to visit their
website.